AI Terms

Last Updated: November 5, 2026

These AI Terms govern your access to and use of Gridly AI (as defined below). They are part of the overall agreement between you (or your organization) and Gridly AB, operating as Gridly (“Gridly,” “we,” “our,” or “us”), which includes your use of Gridly’s Services. This includes any additional agreements such as Gridly’s Terms of Use or a SaaS Services Agreement (collectively referred to as your “Service Terms”). Any capitalized terms in these AI Terms that aren’t defined here will have the meanings given in your Service Terms. For clarity, in these AI Terms, “Customer Data” refers to “Your Content” or a similar term in your Service Terms, and “Services” refers to “Gridly Services” or a similar term in your Service Terms. If there is any conflict between these AI Terms and your Service Terms, these AI Terms will take precedence. 

1. Gridly AI

In these AI Terms, “Gridly AI” refers to the features and functionalities of the Services that use generative artificial intelligence models. Gridly AI operates using third-party AI platforms and model providers listed on this page, which may be updated periodically (each a “Third-Party AI Provider”). By agreeing to and adhering to these AI Terms, we grant you a non-exclusive, revocable, non-transferable, limited right to access and use Gridly AI in accordance with your Service Terms, including these AI Terms.

2. Input and Output

You may provide prompts, data, text, or other input (“Input”) for processing by Gridly AI, and you will receive data generated based on that Input (“Output”). Both Input and Output constitute your Customer Data.

3. Use Restrictions and Third-Party AI Provider Requirements

You are solely responsible for the development, content, operation, maintenance, and use of your Customer Data. You agree and warrant that your Input, use of Gridly AI, and Output will not: (a) violate any applicable laws; (b) breach the Terms of Use, including these AI Terms. Additionally, you must review and comply with the terms and policies of the applicable Third-Party AI Providers, available on www.gridly.com/third-party-ai-providers and updated from time to time, which are incorporated into these AI Terms by reference.

4. Limitations

You acknowledge that, due to the nature of machine learning and the technology behind Gridly AI, the Output may not be unique. Gridly AI may produce similar or identical Output for you and others. You should not rely solely on the Output’s factual assertions without independent verification, as it may contain inaccuracies despite appearing detailed or specific. Gridly AI may not dynamically update its information, and the Output may not reflect events or changes that occurred after the model was trained. Ensure that Output is accurate and suitable for your needs, and consider human review of the Output.

5. Improving Gridly AI

Your use of Gridly AI does not grant Gridly any rights or licenses to use or share Customer Data in a way that conflicts with your Service Terms, unless you have agreed otherwise.

6. Privacy and Subprocessors

If your Customer Data includes Personal Data (or similar), you authorize Gridly and our subprocessors to process this Personal Data to provide Gridly AI and Output. You consent to our use of the Third-Party AI Providers as subprocessors, as listed on www.gridly.com/third-party-ai-providers. 

7. Suspension and Service Levels

Despite any contrary provisions in your Service Terms, Gridly may suspend your access to any or all of Gridly AI if: (a) we reasonably believe your use violates these AI Terms or poses risks to Gridly, the Services, or third parties; (b) a Third-Party AI Provider requires suspension; (c) a Third-Party AI Provider suspends or terminates Gridly’s access to necessary services or products; or (d) legislation, regulation, or government action prohibits Gridly from providing Gridly AI. Additionally, Gridly makes no warranty regarding the availability or uptime of Gridly AI. Downtime of Gridly AI will not count as downtime under any service level agreement.

8. Beta Features

Gridly may offer you a version or feature of Gridly AI that is not generally available, such as an alpha, beta, limited release, developer preview, or similar (“AI Beta”). AI Beta Features may contain bugs, errors, or omissions and are provided on an “AS IS” basis without warranties, liability, indemnity, or performance obligations. These features are for testing only and may never become generally available. We may discontinue AI Beta Features or revoke your access to them at any time, without liability.

9. Modifications

We may update these AI Terms from time to time, and you should review these AI Terms periodically. We will update the “Last Updated” date at the top of the webpage to reflect changes. For significant changes, we will notify you reasonably before the changes take effect, either by emailing the address associated with your account or through Gridly communication channels. Notice may be given to any account administrator. Continued use of Gridly AI after changes are effective signifies your acceptance of the updated AI Terms. If you disagree with the changes, you must cease using AI features before they take effect. Renewing your subscription or otherwise agreeing to the new AI Terms will signify your consent to the updated terms.

10. Localization Agent

10.1 Application.

This Section 10 sets out additional terms that apply to the Localization Agent. It forms part of these AI Terms and of your Agreement with Gridly. Subject to Section 10.17, if this Section 10 conflicts with any other part of these AI Terms or with the Terms of Use, this Section 10 prevails in relation to the Localization Agent. The Localization Agent is offered only to businesses and other organizations for use in the course of their business, and not to consumers.

10.2 Definitions.

Capitalized terms not defined in this Section 10 have the meaning given to them in these AI Terms or the Terms of Use. In this Section 10:

  • (a) “Activation” means the enabling of the Localization Agent in your Gridly account by you or by Gridly at your request.

  • (b) “Admin User” means an Authorized User with administrative rights in your Gridly account.

  • (c) “Agent Configuration” means the prompts, system instructions, workflows, model selection logic, evaluation criteria and other configurations used by the Localization Agent, and any part or derivative of them.

  • (d) “Agreement” means the agreement between you and Gridly for the Services, made up of the Terms of Use, these AI Terms and each Order.

  • (e) “Authorized User” means an individual whom you permit to access your Gridly account, including your employees, contractors and any external vendors you invite.

  • (f) “Confidential Information” means non-public information disclosed by one party to the other in connection with the Agreement that is marked as confidential or that a reasonable person would understand to be confidential.

  • (g) “Credits” means prepaid units purchased under an Order that are consumed when the Localization Agent processes Input.

  • (h) “Data Processing Agreement” means the data processing agreement between you and Gridly that governs Gridly’s processing of Personal Data on your behalf under Article 28 of the GDPR.

  • (i) “GDPR” means Regulation (EU) 2016/679 (the General Data Protection Regulation).

  • (j) “Localization Agent” means the Gridly AI feature that translates, reviews and quality-checks content in the Services using Third-Party AI Providers selected and configured by Gridly, including any update or new version of it. It does not include Localization Agent Studio.

  • (k) “Order” means an order form, quote, statement of work or invoice issued by Gridly that refers to the Localization Agent and that you accept, sign or pay.

  • (l) “Personal Data” means personal data as defined in the GDPR.

  • (m) “Provider Page” means the web page at www.gridly.com/third-party-ai-providers, as updated in accordance with this Section 10.

  • (n) “Retention Period” means the period for which a Third-Party AI Provider retains Input and Output after processing it, as described in Section 10.8.

  • (o) “Terms of Use” means Gridly’s Terms of Use published at www.gridly.com/terms or, if you have a SaaS agreement signed with Gridly that governs your use of the Services, that agreement. The Terms of Use are the “Service Terms” referred to in the rest of these AI Terms.

  • (p) “Validity Period” means the period stated in an Order during which Credits purchased under that Order may be used.

10.3 Acceptance and authority.

  • (a) You accept this Section 10, and these AI Terms as a whole, on the earliest of: (i) an Admin User confirming acceptance at Activation; (ii) you accepting, signing or paying an Order that refers to these AI Terms; or (iii) any use of the Localization Agent under your account.

  • (b) The individual who accepts on your behalf represents and warrants that they are authorized to bind your organization. If they are not authorized, they must not accept these AI Terms and must not use the Localization Agent.

  • (c) Gridly may keep an electronic record of each acceptance under Section 10.3(a) and each confirmation under Section 10.3(e), including the identity of the user, the organization, the date and time, and the version of these AI Terms. Any such record is evidence of the acceptance or confirmation.

  • (d) Localization Agent Studio, including any feature that lets you view or edit Agent Configuration or use your own API keys, is not provided under this Section 10 and is available only under a separate written agreement signed by both parties.

  • (e) In addition to your acceptance under Section 10.3(a), each Authorized User must confirm, before first using the Localization Agent and again after any amendment under Section 10.18, that they have read this Section 10 and will comply with Sections 10.10 and 10.11. Gridly may prevent any Authorized User who has not given this confirmation from using the Localization Agent. A confirmation under this Section 10.3(e) does not by itself constitute your acceptance of these AI Terms, but it does not affect Section 10.3(a)(iii) or limit your responsibility for that user under Section 10.10(f).

10.4 Fees and Credits.

  • (a) Fees for the Localization Agent and for Credits are set out in the relevant Order. Unless the Order states otherwise, fees are invoiced in advance on the earlier of Activation and fourteen (14) days after the date of the Order, and are payable within thirty (30) days of the invoice date. All fees are exclusive of VAT and other applicable taxes, which you will pay in addition.

  • (b) Credits are consumed according to the processing actually performed by the Localization Agent, as measured by Gridly. Consumption depends on factors including content volume, language pairs, the models used and the checks performed. Any estimate of words, volume or tasks per Credit, whether in an Order, a presentation or elsewhere, is indicative only and is not a commitment.

  • (c) Credits expire at the end of their Validity Period or, if no Validity Period is stated in the Order, twelve (12) months after the date of the Order under which they were purchased. Except as expressly stated in Sections 10.7(d), 10.15(c) and 10.18 or in an Order, Credits and fees are non-refundable, and Credits are non-transferable and have no cash value.

  • (d) When your Credits are used up, the Localization Agent will stop processing new requests until you purchase additional Credits. Gridly is not obliged to process any request for which sufficient Credits are not available.

  • (e) Gridly’s metering records are conclusive evidence of Credit consumption, unless they contain a manifest error. If you believe Credits have been consumed incorrectly, you must notify Gridly in writing, with reasonable detail, within thirty (30) days after the end of the relevant Validity Period. Gridly will investigate in good faith and will restore any Credits it confirms were consumed in error.

10.5 Orders and trial use.

  • (a) Commercial terms for your use of the Localization Agent, including fees, the number of Credits, the Validity Period, any included services, and whether any amount paid counts toward a later purchase, are set out in the applicable Order.

  • (b) Where an Order describes a package as a trial, evaluation or proof of concept, the Localization Agent is provided under that Order solely so that you can evaluate it for your internal business purposes, and service levels and service credits under Section 7 of these AI Terms or any SaaS agreement do not apply, unless the Order states otherwise.

  • (c) Services included in an Order, such as onboarding, training or consulting hours, will be scheduled by mutual agreement and must be used within the Validity Period. Services not used within the Validity Period expire without refund, unless the delay was caused by Gridly, in which case the period for using those services is extended by the length of the delay.

10.6 Use of Input and Output.

  • (a) Gridly processes Input and Output only to provide, maintain and secure the Localization Agent and the Services for you and to comply with applicable law, in accordance with the Agreement and the Data Processing Agreement.

  • (b) Gridly does not use Input or Output, and will not authorize or instruct any Third-Party AI Provider to use Input or Output, to train, retrain, fine-tune or otherwise improve any artificial intelligence or machine learning model.

  • (c) Gridly accesses each Third-Party AI Provider only through that provider’s paid commercial API services, under terms that prohibit the provider from using API inputs and outputs to train or improve its models. Gridly will not send Input to any Third-Party AI Provider through a free, trial or consumer service.

  • (d) Gridly may collect and use technical and usage data relating to your use of the Localization Agent, such as volumes, token counts, language pairs, latency and error rates, to operate, secure, bill for and improve the Services. Such data will not include the content of Input or Output, and Gridly will not disclose it in a form that identifies you to any third party other than its service providers acting on its behalf under obligations of confidentiality.

10.7 Third-Party AI Providers.

  • (a) As at the effective date of this Section 10, the Localization Agent uses the following Third-Party AI Providers: Anthropic Ireland, Limited, Google Cloud EMEA Limited (Gemini API), OpenAI Ireland Ltd and SpaceXAI LLC, formerly X.AI LLC (Grok). The current list, with links to each provider’s applicable terms, is published on the Provider Page. You consent to Gridly’s use of these providers to provide the Localization Agent.

  • (b) To the extent a Third-Party AI Provider processes Personal Data contained in Input on Gridly’s behalf, it acts as Gridly’s sub-processor, and Gridly will ensure that its agreement with that provider imposes data protection obligations no less protective than those required by Article 28 of the GDPR, and that any transfer of that Personal Data outside the European Economic Area is subject to an appropriate safeguard under Chapter V of the GDPR.

  • (c) Gridly may select, change and combine models offered by the providers listed on the Provider Page, without notice to you, in order to provide or improve the Localization Agent.

  • (d) Gridly will notify Admin Users by email at least thirty (30) days before it begins using a new Third-Party AI Provider for the Localization Agent, and will update the Provider Page. You may object in writing within that period on reasonable grounds relating to data protection or confidentiality. If you object, the parties will discuss the objection in good faith. If it is not resolved before the change takes effect, you may stop using the Localization Agent and terminate the affected Order with effect from the date of the change, and Gridly will refund the fees you prepaid for Credits under that Order that are unused on the date of termination, calculated at the price per Credit stated in the Order.

  • (e) If a listed Third-Party AI Provider stops providing its service, suffers a security incident, or materially changes its terms in a way that would cause Gridly to breach this Section 10, Gridly may stop using that provider immediately and may use another provider already listed on the Provider Page. Gridly will inform you as soon as reasonably practicable. Where a change in a provider’s terms would cause Gridly to breach Section 10.6, Gridly will stop sending Input to that provider.

10.8 Retention and deletion.

  • (a) Third-Party AI Providers retain Input and Output themselves, in addition to usage data, for a limited period for abuse monitoring, security and compliance with law. As at the effective date of this Section 10, the standard Retention Periods are:

  • (i) Anthropic: up to thirty (30) days;

    • (ii) Google (Gemini API): up to fifty-five (55) days;

    • (iii) OpenAI: up to thirty (30) days; and

    • (iv) xAI: thirty (30) days.

  • (b) A Third-Party AI Provider may retain Input and Output for longer than its standard Retention Period where its automated systems flag the content as a possible violation of its usage policies, or where it is required to do so by law or by a court or authority. For example, Anthropic states that it may retain flagged inputs and outputs for up to two (2) years and related safety classification scores for up to seven (7) years. Gridly does not control any provider’s retention, and these periods are subject to each provider’s own terms.

  • (c) Gridly will keep the Provider Page up to date. If Gridly becomes aware that a provider has materially increased its standard Retention Period, Gridly will update the Provider Page and notify Admin Users within thirty (30) days, and Section 10.7(d) will apply as if that provider were a new provider.

  • (d) Gridly stores Input and Output as Customer Data in your Gridly account until you delete it. You can delete Input and Output at any time in the Services. When the Agreement ends, Gridly will, on your request made within thirty (30) days after the end of the Agreement, help you retrieve your Customer Data. Gridly will then delete Input and Output from your Gridly account within ninety (90) days after the end of the Agreement, except (i) data in backups, which will be deleted in accordance with Gridly’s normal backup cycle, and (ii) data Gridly must keep by law.

  • (e) Zero data retention by Third-Party AI Providers is not provided under these AI Terms and is available, if at all, only under a separate written agreement.

10.9 Security.

Gridly will implement and maintain appropriate technical and organizational measures to protect Input and Output against unauthorized access, loss and disclosure, including encryption in transit between Gridly and each Third-Party AI Provider and access controls limiting access to authorized personnel. Gridly will notify you without undue delay after becoming aware of a security incident affecting your Input or Output, in accordance with the Data Processing Agreement.

10.10 Your responsibilities.

You will:

  • (a) ensure that you have all rights, licenses and consents needed to submit Input to the Localization Agent and to permit its processing as described in this Section 10;

  • (b) not submit Personal Data, special categories of personal data, or other sensitive or regulated information as Input, unless it is necessary for your use of the Localization Agent and your submission complies with applicable law;

  • (c) review Output before you publish, distribute or otherwise rely on it;

  • (d) comply with applicable law in your use of the Localization Agent and Output, including any obligation to disclose or label AI-generated content;

  • (e) comply with the usage policies of the Third-Party AI Providers linked from the Provider Page; and

  • (f) be responsible for all use of the Localization Agent under your account, including by your Authorized Users.

10.11 Restrictions.

You will not, and will not permit any third party to:

  • (a) attempt to extract, reconstruct, reverse engineer or reproduce any Agent Configuration, including through prompt injection or other manipulation of Input;

  • (b) use the Localization Agent or any Agent Configuration to build, train or improve a product or service that competes with the Localization Agent. For clarity, this Section 10.11(b) does not restrict your use of Output, which remains subject to Sections 10.11(e) and 10.13;

  • (c) circumvent or interfere with Credit metering, usage limits or other technical controls;

  • (d) submit Input that contains malicious code or is intended to compromise the Services or any Third-Party AI Provider; or

  • (e) use the Localization Agent in breach of applicable law or of the Third-Party AI Providers’ usage policies.

10.12 Agent Configuration and feedback.

  • (a) All rights in the Localization Agent and the Agent Configuration belong to Gridly or its licensors. The Agent Configuration is Gridly’s Confidential Information. Nothing in this Section 10 grants you any right in the Agent Configuration.

  • (b) If you give Gridly suggestions or feedback about the Localization Agent, Gridly may use them without restriction or payment, provided that Gridly does not disclose your Input, Output or Confidential Information in doing so.

10.13 Output.

  • (a) As between you and Gridly, Output is your Customer Data, as provided in Section 2 of these AI Terms. To the extent Gridly has any rights in Output, Gridly assigns those rights to you.

  • (b) Output is generated by AI models and may be inaccurate, incomplete, inappropriate or inconsistent. Output may not be unique, and the same or similar output may be generated for other customers.

10.14 Disclaimer.

Except as expressly set out in this Section 10, and to the maximum extent permitted by law, the Localization Agent and all Output are provided “as is” and “as available”. Gridly does not warrant that the Localization Agent will be uninterrupted or error-free, or that any Output will be accurate, complete, fit for a particular purpose, or free from infringement of third-party rights. Subject to Section 10.17, any warranties in the Terms of Use or a SaaS agreement apply to the Localization Agent only to the extent they are not inconsistent with this Section 10.14.

10.15 Suspension, discontinuation and termination.

  • (a) Gridly may suspend your access to the Localization Agent, in whole or in part, if (i) you breach Section 10.10(a), (b), (d) or (e) or Section 10.11, (ii) any undisputed fees for the Localization Agent are more than fifteen (15) days overdue after Gridly has notified you of the late payment, (iii) your use poses a security risk to the Services or to any Third-Party AI Provider, or (iv) suspension is required by law or by a Third-Party AI Provider. Gridly will give notice before suspending where reasonably practicable, and will lift the suspension once the cause has been resolved.

  • (b) Either party may terminate an Order for the Localization Agent by written notice if the other party materially breaches this Section 10 and fails to cure the breach within thirty (30) days after receiving notice of it.

  • (c) Gridly may discontinue the Localization Agent by giving at least thirty (30) days’ written notice. In that case, or if you terminate under Section 10.15(b), Gridly will refund the fees you prepaid for Credits that are unused on the date the discontinuation or termination takes effect, calculated at the price per Credit stated in the Order.

  • (d) When an Order ends or is terminated, your access to the Localization Agent under that Order ends, unused Credits expire except as stated in this Section 10, and Section 10.8 continues to apply to Input and Output.

10.16 Liability.

  • (a) Gridly’s total aggregate liability arising out of or relating to the Localization Agent, whether in contract, tort (including negligence) or otherwise, is limited to the fees paid by you for the Localization Agent, including Credits, in the twelve (12) months before the event giving rise to the claim. Claims relating to the Localization Agent count toward, and do not increase, any overall limit of liability in the Terms of Use.

  • (b) Neither party is liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, business or goodwill, arising out of or relating to the Localization Agent, even if advised of the possibility of such loss. This Section 10.16(b) does not apply to your obligations under Section 10.16(d), your payment obligations, or your breach of Section 10.11 or 10.12(a).

  • (c) Nothing in this Section 10 limits or excludes liability for fraud, gross negligence or wilful misconduct, or any other liability that cannot be limited or excluded under applicable law.

  • (d) You will defend and indemnify Gridly against any third-party claim arising from (i) Input that infringes a third party’s rights or was submitted in breach of Section 10.10(a) or (b), or (ii) your breach of Section 10.11, and will pay any damages and reasonable costs finally awarded or agreed in settlement, provided that Gridly notifies you promptly of the claim and allows you to control its defense. You will not settle any claim in a way that imposes an obligation on, or an admission by, Gridly without Gridly’s prior written consent.

10.17 Order of precedence.

In relation to the Localization Agent, the following documents apply in this order of priority: (i) a written agreement or AI addendum signed by both parties that expressly covers the Localization Agent; (ii) the applicable Order, but only for commercial terms such as fees, Credits, Validity Period and included services; (iii) this Section 10; (iv) the remainder of these AI Terms; and (v) the Terms of Use. An Order cannot reduce the protections given to you in Sections 10.6, 10.8 and 10.9. In relation to the processing of Personal Data, the Data Processing Agreement prevails over this Section 10. If you have a SaaS agreement signed by both parties that does not expressly cover the Localization Agent, this Section 10 supplements that agreement and prevails over it in relation to the Localization Agent.

10.18 Changes to this Section 10.

Gridly may amend this Section 10 by giving Admin Users at least thirty (30) days’ notice by email or in the Services. An amendment that materially reduces your rights will not apply to Credits you have already purchased until the end of their Validity Period, unless the amendment is required by law or by a change in a Third-Party AI Provider’s terms. In that case, if the amendment materially reduces your rights, you may terminate the affected Order by written notice before the amendment takes effect, and Gridly will refund the fees you prepaid for Credits under that Order that are unused on the date of termination, calculated at the price per Credit stated in the Order. Your continued use of the Localization Agent after an amendment takes effect constitutes acceptance of it. Gridly may require Admin Users and Authorized Users to confirm the amended version before continuing to use the Localization Agent. The current version and its effective date will always be shown at the top of these AI Terms.

10.19 Survival and governing law.

Sections 10.3(c), 10.4(e), 10.6, 10.8, 10.9, 10.11, 10.12, 10.13, 10.14, 10.15(c), 10.15(d), 10.16, 10.17 and 10.19, and any payment obligations accrued before that time, survive the end of your use of the Localization Agent. This Section 10 is governed by the law and dispute resolution provisions of the Terms of Use.